Historic Hotels of America-Preferred Hotels guest-centric property leads spa boom, gives staff 360-degree view of guest at every touch point with integrated Maestro Suite of modules

The Stoneleigh Hotel & Spa is a well-known Dallas landmark that has earned its 4+ Star status with restored historic luxury and the kind of high-end personalized service that never fails to impress its well-traveled guests.

With the help of NORTHWIND-Maestro™ PMS hotel software technology, all the celebrities, sports superstars, political notables, business leaders and other discerning guests who visit the 4.5-Star hotel have their preferences met to the letter—whether they are dining in the hotel's famous Bolla restaurant, having a facial in The Stoneleigh's Spa or enjoying a late-night brandy at the Bolla Bar. The Stoneleigh is a member of Preferred Hotels and Resort Group and Historic Hotels of America.

When Aretha Franklin comes to visit, for example, there is no doubt her room will be filled with her favorite gardenias, in or out of season. The property tracks and records each guest's preferences and history in a one client profile using Maestro's integrated suite of property management modules and online booking system on a single-image database.

"When you stay at The Stoneleigh, our staff not only knows your name, but they also know your priorities and level of service you require to make your visit memorable," said John Langston, managing director of the Art Deco property, which recently underwent a $36 million renovation. "We are known for offering the highest level of personalized service, particularly important for the experienced corporate and leisure travelers who make up 80 percent of our business. Our staff is trained for it and guests value it. Maestro makes it possible by offering a 360-degree guest view at every point of contact." Maestro's also enables guest-centric hoteliers to maximize marketing results using Analytics & BI to create relevant campaigns based on guest profiles and preferences.

The Stoneleigh leads the spa boom

More than a quarter of the property's guests take advantage of the hotel's luxury Spa at Stoneleigh. The hotel leverages the hospitality industry's current spa explosion by enabling the hotel's reservation agents to book spa appointments directly from the property's Maestro PMS hotel management room reservation screen This seamless access enables agents to provide guests with Spa management information and complete room and spa reservations in a single guest booking. The agents can confirm the spa booking schedule, including time slots still available, along with staff schedules by name for those guests who want to request a certain attendant to provide their facial or massage.

Maestro Property Management Solution's new 'Web Connection' suite with integrated Spa Module enables travelers to self-serve over the web to book their spa vacations and spa treatments as part of their dynamic travel packages, along with rooms, dining reservations, and more.

The Stoneleigh uses a complete suite of fully integrated Maestro hospitality applications, including:

• Maestro Front Office
• Maestro Sales & Catering
• Maestro Spa & Activity Management
• Maestro Spa Retail MPOS
• Maestro Fine Dining JPOS
• ResEze Web Booking
• Analytics

About The Stoneleigh Hotel & Spa

The Stoneleigh Hotel & Spa is a legendary, 170-room, Art-Deco hotel on a tree-lined street in the beautiful Uptown residential district of Dallas. First opened in 1923, The Stoneleigh restoration maintains the landmark hotel's period-style architecture while updating it with modern comforts and amenities. Within the 12-story hotel is a wide range of guest room styles and layouts, among them eight Tribute Suites to legendary past visitors such as Elvis Presley and Judy Garland, as well as opulent Penthouse Suites designed by Carleton Varney of the renowned Dorothy Draper Company. The Stoneleigh Hotel & Spa is operated by La Corsha Hospitality Group in Austin, Texas. www.stoneleighhotel.com

The Stoneleigh Hotel & Spa

Kate Neu – Director of Marketing Communications
Phone: 800-921-8498
www.stoneleighhotel.com

Maestro Property Management Suite

The Maestro Suite is comprised of more than 20 integrated modules on a single-image database for centralized, real-time full property automation, providing a 360-degree guest view at every point of contact. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence Tools, Sales and Catering, Multi-Property Management, Condo Owner Management with Web Functionality, Timeshare Owner Management with Web Functionality, Spa and Activities, Club Membership, Yield Management, Golf Course, CRM, Central Reservation Office, Corporate Enterprise Management, GDS Two-Way XML Connectivity or Integration, ResEze Web Booking Engine, Work Orders, Fine Dining and Retail POS, Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.

About NORTHWIND – Maestro PMS

NORTHWIND is recognized in the hospitality industry for its "standard setting" Diamond Plus Services and state-of-the-art Maestro technology. The company is respected for being a long term partner that understands how to help you boost productivity and strengthen management control for your hotel, resort, conference center or multi-property group by providing flexible solutions that increase productivity and maximize ROI. With a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, retreats, state parks and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational control and profitability. NORTHWIND is empowering over 8000 users worldwide by delivering the industry's most scaleable, flexible and advanced property management solution suite with more than 20 robust Maestro modules.